An 11-year-old disabled boy was left confused and upset when he tried to purchase a brand new toy together with his pocket cash - and Poundland workers refused to simply accept his change.
Liam Townsend went to the until to pay together with his authorized guardian Claire Townsend and handed over a 50p coin, and the remaining 50p stability in 1p and 2p cash.
The excessive avenue large was compelled to apologise to the teenager after the cashier mentioned they might not settle for the tender on the retailer in Salisbury, Wiltshire.
Liam Townsend, 11, went to the until to pay for a brand new toy together with his pocket cash - but it surely was refused
Following the incident a supervisor mentioned the shop would settle for the cash 'on this event' earlier than including 'they weren't meant to' according to firm coverage'
Mrs Townsend, who tries to show Liam life expertise together with taking him out and spending his personal cash, later telephoned Poundland's buyer providers.
She was advised to return and converse to the shop supervisor, who advised her he couldn't perceive why his workers 'had acted like that', and apologised to her.
Mrs Townsend mentioned: 'I at all times attempt to take Liam out early as a result of he does take longer.
'It's extremely simple to see he finds life very difficult. To me this was simply completely disgraceful. Liam finds the world actually complicated anyway.'
A spokesman for Poundland apologised for the incident and mentioned it was underneath investigation
She added: 'For us to take him out and get him used to it is a 1-2-Three step system. That manner he is aware of what is going on to occur, and we attempt to educate him.
'On the finish of the day it is forex - I've by no means recognized wherever to not take change.
'Clearly, if it was £5 or £6 value of pennies I'd perceive, however we solely tried to purchase one factor.
'There are such a lot of individuals in the mean time which are homeless, disabled or do not have a lot cash, they usually go to Poundland as a result of it is low cost.
'In the event that they go there and have their change refused, what message is that sending out to individuals? Cash is cash. For him to undergo that's horrendous.'
A spokeswoman for the chain mentioned: 'Poundland want to apologise for the incident and guarantee prospects it's firm coverage to simply accept cost in quite a lot of codecs, together with small change.
'This remoted incident is underneath inside investigation.'
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